Relationship From Customers to Friends | Customer Service
I’m thankful for the many blessings that we have received at RAMM from our customers.
In the beginning of 2011 we witnessed many storms across our country. Several customers told us about these incredible storms and damage that occurred to their homes and farms. Others sent us pictures to show us how their fencing withstood the high winds of tornados and floods. One particular customer sent in a picture of their barn roof that had fallen on the fencing and posts ~ all the while the fencing actually held the roof from completely falling to the ground! Many trees and large limbs from high winds fell ~ one customer actually had 2 storms that hit their farm, two different times. After the trees were cut and removed, the fence was retensioned without any major repair. We were all so glad to hear that many farms pulled through and our hearts ached for the ones that struggled.
Some of our customers share their lives with us when we help them with their equine farm and barn planning. Friendships have formed and we no longer feel the great distances between states or even countries. Ireland, Africa and Germany are not as far away as we once thought. Even though the miles are between ~ we find that horse owners share that common passion that gets in our blood and never leaves us! Face book, g+ and social media has brought many people together to share good stories and ideas that help everyone. We are thankful for the people and customers that we meet daily on a local basis and through out the world!
In the spring of 2011 our customers were excited about their new foals that were born. Some were everything that the owners expected, and some were born with surprising color, sprit and size! We feel like we are a part of your families when we see the ‘baby pictures’ on an almost monthly basis! One of our customers searched to find just the right ‘minis’ for their barn. Although they already had horses, the idea of having 2 mini donkeys sounded like fun. That dream became a reality in fall -2011. After bringing the darling mares home, one morning the 2 mini donkeys became 3! The owner was shocked and surprised to see a tiny foal beside its mother, healthy and happy! We were all excited about the news and love to see pictures of ‘Skip’ often.
We have been blessed to hear the many stories of people that have taken in rescue horses and nursed them back to health. And on the flip side – we have met and feel so close to people like ‘Marsha Craig that takes ‘Lily’, a Registered Mini Therapy horse to countless hospitals, nursing homes and hospice to bring joy to everyone that touches her fuzzy little mane. Kind hearts such as these are what teaches us what its all about to give of ones self ~ to become selfless and give to others.
As our year progressed we were blessed to meet many customers through out the United States that have sent photos of their horses to us in their new Ramm fencing and Stalls! We love putting a face with the name and appreciate those of you that have taken the time to drop us a note and send pictures. One family installed their fencing together and now have stories about the project. We followed the progress with them from beginning to end! Its moving to see families working together and enjoying their horses!
We look forward to this New Year, 2012. With all of its challenges and yet wonderful gifts that await us all. We are horse owners. Times may have changed, yet we still hold onto our horses that have been diversely used through out history. From transportation, to helping in the fields, for sport and advancement of disciplines in the show rings achieving world championships – young 4-H’ers and the old horsemen and women will always have their horses in their blood… Our family and staff of Ramm strive to help the equine industry- and will always find ways to give you safer alternatives for your horses farm and barn! We wish you a prosperous and Happy 2012!