Welcome to the RAMM Fence & Stalls frequently asked questions page. If we hear the question once, most likely others will have the same question again, so below is a list of popular questions we’ve compiled to for you to use as a resource. Our FAQs page should provide the help needed for you to resolve any problems you may come across; from hundreds of customer’s projects, thoughts and ideas, our answers will quickly give you the information you need.
Fence & Stall FAQ
What are important fence planning questions to ask?
What fence planning questions should I be prepared for?
What is the best fencing for horses?
What is the least expensive fencing material for my horses?
What fence colors do horses see best?
What’s the best size for a horse pasture?
How many fence rails do horses need?
How tall should my horse fence be?
How far apart should posts be spaced for horses?
Do posts go on the inside or outside?
How do you brace fence posts?
What is the best wood for fence posts?
How do I stop my horse from chewing on the fence?
General RAMM FAQ
Absolutely! We always love having customers stop by. Most products are stocked here, but some are not. If you’re planning to visit and leave with purchased products, we advise you to call in beforehand to ensure everything’s in stock.
We are located at:
13150 Airport Hwy.
Swanton, Ohio 43558
Get Directions
Warehouse/Order Pick-up Hours:
- MON-FRI: 9:00am – 5:00pmEST
- SAT: By Appointment Only!
RAMM is family owned-and-operated at our one location:
13150 Airport Hwy.
Swanton, Ohio 43558
If you have questions regarding shipping, we welcome you to reach out to us and we can figure out the most economical delivery method.
We accept Visa, MasterCard, Discover, AMEX, wire transfer, ACH payments, and personal checks. Personal checks should be made payable to: Ramm Fence Systems, Inc.
*All orders must be paid in full prior to shipment.
No, you can purchase as much or as little as you want. Whether you want a fully decked out horse farm or just a replacement piece, RAMM’s your one-stop shop!
In light of the elevated expenses associated with printing and shipping a physical catalog, we have implemented a charge of $25 for each catalog. Nevertheless, for orders totaling $75 or more, we will apply a discount for the catalog purchase price from a future order. You can receive a RAMM catalog by filling out your shipping information here. A free digital catalog is available on our website.
If you would like to receive a sample of a specific product(s), please indicate what you’d like in the comments section of the form [optional].
RAMM does not employ fence installers or barn contractors. However, over the years, we have developed relationships with people we can help you get in touch with.
If you’d like help with installing RAMM products or if you’d like to know what accessories you’ll need to complete an installation, we welcome you to call in and speak with a friendly RAMM account manager at 800-434-8456.
Although RAMM has many different horse stalls and products for your barn, we do not have contractors or builders to assemble the barn itself.
Shipping FAQ
Please note that freight shipments are delivered “curbside”, meaning that the driver is only responsible for delivery of the shipment to the property – not to the barn, or inside the location. Unfortunately, there are a lot of things that can happen between the manufacturer and your delivery location; therefore we are asking you to do a very small amount of work to protect yourself, and us. We strongly recommend inspecting the shipment prior to signing the delivery receipt to ensure that you are receiving what you ordered, and in acceptable condition, the National Claims Council Regulations specify that you must inspect, examine, and inventory your shipment, as it is unloaded.
- On arrival, inspect the shipment immediately for obvious signs of damage.
Any and all shortages and damages must be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it! Please note: if you have someone receiving the freight for you, such as a neighbor or relative, they are acting as your representative; you should inform them that they should check for missing or damaged items. - You should open cartons and containers.
If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill, or the liability to prove that the delivering carrier did the damage becomes your responsibility. - Do not be intimidated by the driver.
They cannot leave until the Bill Of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are). The carrier’s driver should answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier’s freight bill and against the photos of the shipment that we have sent to you at the time it departed our facility. When you’ve determined that both the condition and quantity of your freight are acceptable, you can then sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with them (as a delivery receipt). If one is not offered, request one, as is your right. The Bill Of Lading or Freight Bill is the only documentation of the condition of a shipment when it arrives at your location, and without this document, we cannot hold others accountable for items damaged or missing.
Your signature on the delivering carrier’s freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order.
FOB means ‘Freight on Board’. When your order is placed on the Freight truck, at that moment, the product then belongs to you, not RAMM. Therefore, when you receive your order the products are yours and you need to check for any concealed damage or damages that must be noted on a bill of lading. Since the product is yours, you’re taking care of your goods.
When your order arrives, the products belong to you. Therefore, check your whole order to be sure there are no concealed damages or visible damages. IF your order is damaged, REFUSE THE ORDER AND SIGN THE BILL OF LADING ‘DAMAGED ORDER, REFUSED’. Then CALL RAMM so we can help you with the issue. If possible, take photos of the order. If the order has no damage and/or looks acceptable to you, sign the bill of lading. **Please note, RAMM cannot help to file a damage claim if Bill of Lading is not signed ‘damaged, concealed damage. Any damages unsigned for are the buyers responsibility.
IF you are missing parts, take photos, mark the bill of lading – DAMAGE -MISSING PARTS. CALL RAMM and let us know. We can help you through the process. Or, YOU CAN REFUSE THE ORDER.
IF your order is damaged, REFUSE THE ORDER AND SIGN THE BILL OF LADING ‘DAMAGED ORDER, REFUSED’. If possible, take photos of the order. Please then call RAMM to make us aware of the issue. If the order has no damage and/or looks acceptable to you, sign the bill of lading. **Please note, RAMM cannot help to file a damage claim if Bill of Lading is not signed ‘damaged, concealed damage. Any damages unsigned for are the buyers responsibility.
Damages can happen inside of sealed boxes or between products that have been wrapped and stacked – even when RAMM goes to great lengths to properly ship your order . We ask that if you think you see any damages anywhere with your order, sign the Bill of Lading CONCEALED DAMAGE so we can help to file a claim for any issues.
There is a small 24 hour window of time that damage can be reported to LTL semi freight carriers. CONTACT RAMM IMMEDIATELY and let us know what you’re seeing. Take photos as soon as you can. RAMM is NOT responsible for damages but will aid you in filing a claim.
The individual signing must be at least 18 years of age. ANY SIGNATURE affixed to the Bill of Lading signifies ACCEPTANCE, unless damages are recorded or the order is declined.
Your order can only be replaced if it is refused upon delivery. In the event of any concealed damage or visible damage noted on your Bill of Lading, please contact RAMM, and we will discuss the matter with you prior to the driver’s departure.
LTL semi drivers must have access to your driveway and the capability to turn around for their exit. It is essential that overhead wires or cables do not obstruct the truck’s path. For safety considerations, the driver will determine the nearest point they can approach your delivery area. Drivers are not required to unload any orders; this responsibility falls to the customer. For larger and heavier items, it is necessary to have a forklift or tow motor available for unloading, as well as capable individuals over the age of 18 to assist. Please consult your RAMM account manager before shipment for further details.
Drivers can bring the majority of orders to the rear of the truck; however, they are not required to unload your order. You have the option to utilize a forklift, tow motor, or to cut the strapping and manually unload the order. Additionally, you may position a tractor or truck adjacent to the back of the semi to facilitate the unloading process. For orders that fall within a specific weight range suitable for this service, you may also consult your account manager regarding the availability of lift gates. Please note that any charges associated with lift gates will be the responsibility of the customer.
In most cases, your account manager will inform you of the anticipated arrival date of your order. However, for certain orders, the freight company may contact you a day in advance to arrange the delivery. During the purchase process, your account manager will go over all the specifics of your shipment with you. It is important to note – that occasionally, freight may be delayed due to factors outside the control of the freight company. You will be informed should this situation arise.
We offer shipping services to all locations worldwide. Should you require an international shipment, please inform your account manager, and we will ensure that your order is dispatched to the specified destination.
Overnight shipping is available through RAMM. Services such as FedEx, UPS, and others provide overnight delivery options. Please be aware that all charges for overnight shipping will be the responsibility of the customer. It is important to note, that orders are not guaranteed to be delivered overnight, and weekends are excluded from the overnight delivery timeframe. If an order is placed on Friday, it may not arrive until Monday. For further details regarding your specific shipment, please consult your account manager at the time of purchase.
Return Policy FAQ
First and foremost, our products are not easy retail style returns, where any box can be utilized to repack a return. When a product is returned there are many labor efforts involved in the processing of a return.
Our products often have customized packaging or are palletized so they do not run the risk of damage during shipment. During transit through the FED EX or UPS system, any original box is marked up and not suitable for use in repacking a good return for re-sale. Damaged pallets cannot be re-used.
The 20% restocking fee is an industry standard for a reason. It is very labor intensive to open up returns and fully inspect to verify the product is in resalable condition. We don’t charge customers a restocking fee to make money. We charge for the labor and materials associated with all of the handling, inspection, repacking and restocking associated with receiving a return in its original resalable condition and getting it back to our warehouse shelves.
If you need to return your product, please call RAMM and speak to your account manager first. Your order needs to be returned in its original packaging and in new, unused condition. If your order consists of hardware, parts or pieces, each piece must be wrapped so during the shipping process it does not get scratched, dented or damaged. Items returned scratched or not in like new conditions are not eligible for credit. You will be issued an RA number and given details for returning at that time. Once we receive the product, we will contact you.
Items returned scratched or not in like new condition are not eligible for credit. Items that are used, soiled, damaged, scratched, or not in new condition will not be eligible for credit.
If for any reason your order does not arrive to you as you requested and purchased, call RAMM and speak to your account manager. We make every effort to insure that your order arrives properly. All orders are recorded on video prior to their departure from our shipping desks and dock. In the event of any discrepancies, we will have the ability to verify whether the product was overlooked in our warehouse prior to shipment or was lost or damaged during shipment.
